Our Policies
Refund Policy
Thank you for shopping at our online store. Our commitment is to provide high-quality products and services, ensuring your satisfaction with your purchase.
To maintain a fair and effective policy, we require customers to receive the product and wait at least 30 days before requesting a refund. This period allows for proper use and evaluation of the item’s effectiveness.
If you are not satisfied with your purchase and would like to request a refund, please contact us at info@ironclimax.com with your order number and the reason for the request. We will review your request and respond as soon as possible.
Once we receive your refund request and verify that it meets the eligibility criteria, we will process the refund to your original payment method.
If you have any questions about our refund policy or process, please do not hesitate to contact us at info@ironclimax.com. We appreciate your understanding and cooperation with our 30-day refund policy.
Damages and Defects
Please inspect your order upon receipt and contact us immediately if the item is defective or if you received the wrong product. We will resolve the issue as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
Perishable products (such as food, flowers, or plants);
Custom products (such as engraved or personalized items);
Personal care products (such as beauty and hygiene items);
Items considered hazardous, flammable, or liquid;
Gift cards.
If you have any questions about your product's eligibility for a refund, please contact us before initiating a request.
Exchanges
If you would like to exchange an item, please place a separate order for the new product after your return request has been accepted.
European Union 14-Day Cooling-Off Period
If your product is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. The product must be in its original condition, unused, with tags and intact packaging.
Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days.
If more than 15 business days have passed without receiving your refund, please contact us at info@ironclimax.com
Important Note on Product Specifications
All technical information regarding the product, including size and color, is clearly detailed on our website. If a refund is requested due to size or color issues resulting from a failure to review these details, a fixed return shipping fee of $18 will be deducted from the refund amount to cover return shipping costs to the supplier.
Shipping Policy
Thank you for shopping at IronClimax! We are committed to providing you with the best possible shopping experience, including efficient and reliable shipping.
Processing Time:
All orders are processed within 1-2 business days.
Shipping Times:
Our standard shipping times range from 8 to 15 days from the date of purchase. Please note that these are estimated delivery times and may vary depending on factors such as destination, carrier delays, and peak seasons.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email containing tracking information. You can track your order using the provided tracking number and the carrier's website.
Delivery Issues:
If you encounter any issues with the delivery of your order, please contact our customer support team at info@ironclimax.com for assistance. We will work diligently to resolve any problems and ensure that your order reaches you in a timely manner.
Shipping Policy Updates:
We reserve the right to update our shipping policy at any time without prior notice. Any changes will be reflected on this page, so we encourage you to review our shipping policy periodically.
Terms of Service
Welcome to IronClimax. Throughout the site, the terms "we", "us", and "our" refer to IronClimax. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
Privacy Policy - IronClimax
At IronClimax, protecting our customers' privacy is a priority. This policy explains how we collect, use, and protect your personal information.
For more information, please contact us at info@ironclimax.com.